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FREQUENTLY ASKED QUESTIONS
Frequently asked questions
To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a moisturizing conditioner to add moisture. Use a heat protectant when applying artificial heat styling tools, and sleep on a satin pillowcase (or in a silk scarf/bonnet) to reduce breakage, and thinning. Rarely to not at all, avoid applying oils and grease will promote longevity in your bundles/wig units. Use widetooth combs/brushes or finger comb. Over time small toothed combs/brushes will pull hair and could potentially increase chance of thining. If blow dryer is needed, on low heat. Blowdry 80% and air dry the 20%. Air drying hair is always better for your bundles/weeks.
All of our bundles are measured by weight and should-be approximately 3.5 oz. Please note, as an industry standard, the longer the hair is, the shorter the weft will be and the shorter the hair is, the longer the weft will be since bundles are measured by weight. This is true for all virgin hair retailers.
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.
Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.
Sassy Savage Hair will not store your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through WIX Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow WIX Payments to remember your card information for quicker future checkout.
All orders are processed and shipped between 1-3 business days. Orders are delivered by postal carriers and or courier services between 3-5 business days. Customizations take 7-10 days. So at least 5-14 days.
make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.
You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
We accept returns and exchanges. All returns and exchanges will be mailed to the sender and an address will be provided to the customer upon concern. The outcome of the return or exchange will be based upon the discretion of the vendor rather the complaint is valid. The customer will incur all mailing cost for returns or exchanges even if the product is deemed defected. Returns and exchanges can take 30-45 business days. The rates for returns or exchanges are based upon Fedex, USPS and any other courier services used for returning products.
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